Lost property

Good to know :

After a certain amount of time, found items are sent to Service des Objets Trouvés de la Préfecture de Police de Paris(Lost Property department of the Paris Police Headquarters)
36 Rue des morillons
75732 Paris Cedex 15
Tel : 0 821 00 25 25 (€0.12/min)

If you left a personal belonging on board.

An item found in an airplane is automatically handled by the airline that chartered this aircraft.

To find out more, please contact your airline directly.
For contact information, you can consult our airline directory.

Airline DirectoryTo find out more, please contact your airline directly.
For contact information, you can consult our airline directory.

If you have lost an item on route between the plane and the terminal

(for example in the bus that collected/deposited you at the foot of the aircraft)

In this case, a found item is automatically handled by the airline you used.

To find out more, please contact your airline directly.
For contact information, you can consult our airline directory.

• Airline Directory

you lost an item in the baggage reclaim area

Your baggage was not returned to you

The return of baggage in the baggage reclaim area is the responsibility of the airline handling that baggage

To find out more, please contact your airline directly.
For contact information, you can consult our airline directory.

• Airline Directory

If you lost an item in the terminal (outside the baggage reclaim area).

For example: Restaurants, bars, toilets, customs, check-in area, etc.:

Please contact the Aéroports de Paris "Lost Property" department.

• Fill in your loss report on-line

Or go to the "Lost & Found" desk in the concerned terminal :

• Location and opening hours of "Lost & Found" desks

If you lost an item in a VIP lounge

Depending on the lounge you were in (Salon Icare or other lounges) there are 2 possible solutions:

If you lost an item in one of our airport car parks

Please contact the Aéroports de Paris "Lost Property" department.

• Fill in your loss report on-line

Or go to the "Lost & Found" desk in the concerned terminal :

• Location and opening hours of "Lost & Found" desks

If you lost an item in public transport.

In this case, a found item is automatically handled by the transport company you used, most often by the "Lost Property" department when there is one.

To find out more, please contact your transport company directly (SNCF, RATP, Air France coaches, etc.).

If you lost an item on board the CDGVal, ORLYVal or car park shuttles, please contact the Aéroports de Paris "Lost Property" department.

• Fill in your loss report on-line

Or go to the "Lost & Found" desk in the concerned terminal :

• Location and opening hours of "Lost & Found" desks

If you lost an item or piece of luggage in a taxi.

If you know the taxi company you used, we recommend that you contact it directly.

• A few taxi company numbers

For information, items found in taxis are generally sent very quickly to the Paris Police "Lost Property" department (Objets trouvés), rue des Morillons (see above).

If you do not know where you lost your item.

First contact the Aéroports de Paris "Lost Property" department.

• Fill in your loss report on-line

Or go to the "Lost & Found" desk in the concerned terminal :

• Location and opening hours of "Lost & Found" desks

Paris-Orly Ouest >	Gate I, arrival level. Open from 5h20 to 23h20
Paris-Orly Sud >	Gate G. Open from 6h00 to 22h35
Paris-CDG terminals 1 and 3 >	Terminal 1, level Halls 5-6 near the entrance of CDGVAL. Open from 8h20 to 12h and from 13h to 16h20
Paris-CDG other terminals >	Shopping & services area, between the terminals A, B, C and D (near La Poste). Open from 9h00 to 12h and from 13h to 17h30