Reception at the airport

Notify us of your arrival

Reception outside the terminal   

Reception inside the terminal

Notify us of your arrival

Notify us as soon as you reach the airport by contacting our assistance service. You may do so outside or inside the terminal. An escort will be with you a few minutes after your call.

 Reception outside the terminal

Whatever your means of transport, once you reach the airport there are customer assistance terminals allowing you to notify us of your arrival.
Once you have called, the escort in charge of receiving you will join you by the customer assistance terminal to escort you through the terminal and up to the aircraft.

Using the customer assistance terminal
Just press the call button and you will be connected by audio and video link to our reception and assistance service. An escort will soon come to collect you.
The customer assistance terminal is fitted with an induction loop for the hearing-impaired. It is triggered in the same way as urban traffic lights with audio signals.

You are dropped off by a car or taxi in front of the terminal

Ask your taxi or car driver to drop you off in one of the disabled areas of the drop-off point. The customer assistance terminals are located right next to these areas.

Location of drop-off points and customer assistance terminals:

If you leave your car in the car park

In the car parks near the terminals, each level has reserved slots for disabled or reduced mobility passengers. You can notify your arrival via the customer assistance terminals nearby.

• See the car park maps and rates for Paris-Charles de Gaulle
• See the car park maps and rates for Paris-Orly

Arriving by public transport

At Paris-Charles de Gaulle
There is a customer assistance terminal:
- at the exit of the RER B "Charles de Gaulle 1" station. Access to terminals 1 and 3.
- at the exit of the RER B "Charles de Gaulle 2-TGV" station. Access to terminal 2.

At Paris-Orly
There is a reception area by the exit of the Orlyval shuttle train at Orly West.
At Orly South, the customer assistance terminal is at the exit of the Orlyval shuttle train, just before the elevators.

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Reception inside the terminal

You may notify us of your arrival at the Aéroprots de Paris reception areas or check-in counters of your airline.

Reception area

Every terminal has at least one reception area with a reserved waiting room where our assistance service will come to collect you.

Using the reception areas
These areas have been specially equipped for your comfort :

• Low counters for wheelchair-bound passengers,
• Sound-proofed lounge with dimmer-equipped lights

Localisation of the reception areas:

Check-in counter of your airline

Notify your arrival to the airline personnel. They will inform our reception and assistance service.

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