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People with reduced mobility



Aéroports de Paris provides assistance for disabled and reduced mobility passengers from the time of their arrival and throughout their stay in the terminal.

Notify your assistance requirements at least 48h before departure

To ensure the best service quality and cut your wait to a minimum, you must notify your requirements to the airline or your travel agent from the time of booking and at least 48h before your flight.

Remember to ask for your doctor's opinion
If you have recently been ill, had an operation, or your condition is changing; you might need medical approval to travel. Consult your doctor.

 Notify us as soon as you reach the airport

Whether you travel by car, by taxi or by public transport, once you reach the airport there are customer assistance terminals allowing you to notify us of your arrival. You may also go to the reception areas or check-in counters of your airline in the terminals to obtain our assistance. Once notified, our reception and accompanying service will come and collect you from where you placed the call.