People with reduced mobility
contacts and additional information

Contact us

To ask for advice, find out more about our reception and assistance service or make a suggestion, you may contact us by e-mail, telephone or post.

By e-mail

To contact the Customer Information Service by e-mail, please fill in this form

By telephone, call 39 50*

Line open 24/7.
*€ 0.34 incl. tax/min. from landlines in mainland France. Additional fees may be charged by your local telephone operator. From abroad call +33 1 70 36 39 50.

By post

Aéroports de Paris
Service relations clients
Orly sud 103
F - 94 396 Orly aérogare Cedex

Public transport

STIF information service (Ile-de-France transport authority)ervice d'information du STIF (Syndicat des Transports en Ile-de-France)

For information on transport in Ile-de-France and network accessibility equipment, call 0 810 64 64 64 (local call), 7:00 to 19:00, Monday through Saturday; or visit the website www.infomobi.com

RATP

See the Accessibility section of the RATP website

Air transport

Air France SAPHIR Service

Assistance service for disabled passengers; for information and reservations call 0 820 01 24 24
(€ 0.12 /min).

DGAC website (French Civil Aviation Authority)

For any questions on air transport, visit the DGAC website at : www.dgac.fr

Travel with a guide dog

Guide-dogs of passengers with a physical or sensory disability may travel free of charge in the cabin accompanied by their owner. They must be muzzled.