Contact us
To ask for advice, find out more about our reception and assistance service or make a suggestion, you may contact us by e-mail, telephone or post.
By e-mail
To contact the Customer Information Service by e-mail, please fill in this form
By telephone, call 39 50*
Line open 24/7.
*€ 0.34 incl. tax/min. from landlines in mainland France. Additional fees may be charged by your local telephone operator. From abroad call +33 1 70 36 39 50.
By post
Aéroports de Paris
Service relations clients
Orly sud 103
F - 94 396 Orly aérogare Cedex
Public transport
STIF information service (Ile-de-France transport authority)ervice d'information du STIF (Syndicat des Transports en Ile-de-France)
For information on transport in Ile-de-France and network accessibility equipment, call 0 810 64 64 64 (local call), 7:00 to 19:00, Monday through Saturday; or visit the website www.infomobi.com
RATP
See the Accessibility section of the RATP website
Air transport
Air France SAPHIR Service
Assistance service for disabled passengers; for information and reservations call 0 820 01 24 24
(€ 0.12 /min).
DGAC website (French Civil Aviation Authority)
For any questions on air transport, visit the DGAC website at : www.dgac.fr
Travel with a guide dog
Guide-dogs of passengers with a physical or sensory disability may travel free of charge in the cabin accompanied by their owner. They must be muzzled.
Your rights
To know your rights when travelling by plane, the two documents below give current regulations and quality standards: